GDPR

GDPR and data protection at Tremvio

This page provides a practical overview of how Tremvio approaches GDPR-related data protection responsibilities across the website, support workflows, billing interactions, and customer document-processing features.

1. What this page is for

This page is a customer-facing GDPR overview for Tremvio. It is intended to explain, in plain English, how Tremvio approaches personal data protection, how customer and end-user requests are handled, and which public legal documents describe the service in more detail.

It does not replace the Privacy Policy, the Data Processing Addendum, the Subprocessors page, or any separate written agreement. Instead, it connects those documents into one practical summary.

Important: Tremvio is software for document and table extraction workflows. Customers remain responsible for deciding what they upload, whether they have a lawful basis to process that data, and how they use the exported results.

2. Roles under GDPR

Tremvio does not play only one role in every situation. The role depends on the context of the processing.

Customer uploads and exports

When a customer uploads documents or reviews extracted outputs that contain personal data, Tremvio generally acts as a processor on that customer's behalf.

Website, accounts, and billing

For account administration, support records, billing operations, abuse prevention, and website operations, Tremvio generally acts as a controller for its own business purposes.

Legal and security operations

Tremvio may also process limited personal data to maintain service security, investigate incidents, comply with legal obligations, and respond to verified requests.

Customer document workflows: Tremvio processorWebsite and account records: Tremvio controllerSupport and billing interactions: Tremvio controller

3. What personal data may be involved

The exact categories depend on how the service is used. Tremvio may process account data, support messages, billing-related contact details, technical service logs, and customer-provided files or extracted table outputs.

Account dataName, email address, organization details, authentication events, and account settings.

Uploaded contentDocuments, extracted rows, structured exports, and any personal data contained inside them.

Operational dataSupport messages, job metadata, security events, performance logs, and billing-related records.

4. Data subject rights and request handling

Under the GDPR, individuals may have rights such as access, correction, deletion, restriction, objection, and data portability depending on the circumstances. Tremvio reviews verified requests and responds according to the role it has in the relevant processing activity.

Access and export

Verified individuals can ask what personal data Tremvio holds about them and request a copy where applicable.

Correction

If account details or other personal data are inaccurate, Tremvio can review and correct them after validation.

Deletion

Customers can delete uploaded files, extracted outputs, or account data through the product where available or by sending a verified request.

Restriction or objection

Tremvio can review requests to restrict or object to certain processing where GDPR or other applicable law provides that right.

Requests should be sent to support@tremvio.com. To protect customer and end-user data, Tremvio may ask for enough information to verify the request before acting on it.

Processor context: If Tremvio holds personal data only because a customer uploaded it into the service, Tremvio may need to route or coordinate the request with that customer, because the customer usually determines the underlying purpose of the processing.

5. Retention, deletion, and customer control

Tremvio aims to keep personal data only for as long as reasonably necessary to operate the service, maintain records, resolve disputes, protect the platform, and comply with legal obligations.

Customers can delete uploaded files, extracted outputs, or account data through the product where available or by sending a verified request.
Some records may remain in backups, fraud-prevention systems, security logs, or billing records for a limited period where retention is still required.
Retention details differ by data category and are described in the Privacy Policy and DPA.

If you need deletion or retention details for procurement or vendor review, contact support@tremvio.com.

6. Security, subprocessors, and international transfers

Tremvio aims to use reasonable administrative, technical, and organizational measures appropriate to the service and the categories of data involved. The service may rely on third-party providers for hosting, storage, billing, support, monitoring, and related operations.

Payment card details are handled by Tremvio's billing provider rather than stored in full on Tremvio's own servers.
Third-party provider categories are described on the Subprocessors and service providers page.
Where personal data is processed across borders, Tremvio aims to rely on lawful transfer mechanisms and appropriate safeguards for the specific processing context.

Security and transfer-related processing details are described further in the Privacy Policy and Data Processing Addendum.

7. Public GDPR-related documents

Tremvio keeps its main customer-facing privacy and data-processing information public so customers can review the service before creating an account or purchasing a paid plan.

Privacy Policy

Explains what personal data Tremvio collects, why it is used, and how rights requests are handled.

Data Processing Addendum

Explains when Tremvio acts as a processor for customer-provided personal data and how those terms apply.

Subprocessors

Lists the categories of third-party providers used to operate the website, support workflows, and product environment.

Contact

Provides the current privacy, support, and operator contact details used for customer and legal requests.

8. Contact and escalation

GDPR-related questions, DPA requests, deletion requests, and privacy procurement questions should be sent to support@tremvio.com. General product and billing questions can also be sent to support@tremvio.com.

OperatorKsenoria OÜ

Registered addressNarva mnt 5, Tallinn, Harju maakond, Estonia 10117

Registration code17546111

If an individual believes personal data has been handled in a way that does not comply with applicable law, they may also contact the data protection authority competent for their location, in addition to contacting Tremvio directly first.