1. Contract structure and acceptance
These Terms & Conditions apply to your access to and use of Tremvio, including the public website, product accounts, document uploads, review tools, exports, support interactions, and paid subscriptions.
By accessing or using Tremvio, creating an account, starting a trial, purchasing a plan, or otherwise using the service, you agree to be bound by these Terms & Conditions and the related Tremvio legal documents that apply to your use, including the Privacy Policy, the Data Processing Addendum, the Subprocessors page, and the Refunds & Billing page.
If a separate signed order form, enterprise agreement, or other written agreement with Tremvio conflicts with these Terms & Conditions, that separate signed agreement controls for its own subject matter. Otherwise, these Terms & Conditions control, with the Data Processing Addendum applying specifically where Tremvio processes personal data on your behalf.
Tremvio may update these Terms & Conditions from time to time. If a change is material, Tremvio may provide notice through the website, the product, or the account email address associated with your use. Your continued use of Tremvio after the effective date of an updated version means you accept the updated Terms & Conditions.
If you do not agree to these Terms & Conditions, you must not use Tremvio.
2. Eligibility, organizational use, and accounts
You may use Tremvio only if you are legally able to form a binding contract under applicable law. If you use Tremvio on behalf of a company, firm, or other organization, you represent that you have authority to bind that organization to these Terms & Conditions.
You must provide accurate registration, billing, and contact information and keep it reasonably current. You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs through your account, workspace, or authorized users.
You must promptly notify Tremvio if you become aware of unauthorized access, compromised credentials, or another security issue affecting your account. Tremvio may require reasonable verification steps, reset credentials, or temporarily restrict access if it detects fraud, misuse, suspicious activity, or a security threat.
3. License scope and service access
Subject to these Terms & Conditions, Tremvio grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the service during the applicable subscription term or lawful free access period for your internal business operations.
Tremvio may impose or enforce plan limits, feature restrictions, rate limits, file restrictions, storage limits, or other technical or operational controls. Access to features may vary by plan, environment, document type, product maturity, or account state.
No ownership rights are transferred to you. Except to the extent non-waivable law requires otherwise, you may not reverse engineer, decompile, disassemble, derive source code from, copy protected non-public product logic from, or otherwise attempt to extract the underlying technology of Tremvio.
4. Customer content, outputs, and responsibilities
You retain ownership of the documents, extracted data, exports, schemas, prompts, instructions, and other content that you upload, submit, review, or generate through Tremvio.
You grant Tremvio the rights reasonably necessary to host, store, cache, process, transmit, display, secure, back up, troubleshoot, and improve the service in connection with that content.
You are responsible for ensuring that you have the right to upload and process the content you submit and that your use of Tremvio complies with applicable law, contractual obligations, confidentiality duties, and internal approval requirements.
You are also responsible for reviewing outputs before relying on them. Tremvio is a software tool for document-processing workflows. Outputs may contain extraction errors, OCR errors, misclassified fields, formatting issues, incomplete rows, or other inaccuracies. You should not treat any output as final without appropriate human review for your workflow.
If you want a copy of content or outputs for your own records, you are responsible for exporting or downloading them before access ends or before you delete them, subject to the functionality made available by Tremvio.
5. Acceptable use and prohibited conduct
You may use Tremvio only for lawful, authorized, and review-oriented document workflows. You may not use Tremvio to:
- upload or process content you do not have the right to use;
- engage in fraud, deception, harassment, infringement, unlawful surveillance, or other unlawful conduct;
- upload malware, malicious code, or content designed to disrupt, damage, or gain unauthorized access to systems or data;
- interfere with service security, availability, monitoring, infrastructure, or other users' access;
- scrape, probe, benchmark, or reverse engineer Tremvio in a way that is not expressly allowed by law or by Tremvio in writing;
- resell, sublicense, lease, or otherwise make Tremvio available to unauthorized third parties;
- circumvent plan limits, payment obligations, technical controls, usage limits, or access restrictions; or
- use Tremvio in emergency, life-critical, or high-risk situations where failure could reasonably cause material harm.
Tremvio may investigate misuse and may suspend, restrict, or terminate access where reasonably necessary to protect users, infrastructure, legal compliance, or the integrity of the service.
6. Fees, subscriptions, taxes, and refunds
Tremvio may offer free and paid plans. Current pricing, included usage, plan features, billing intervals, and usage limits are shown on the website or at checkout at the time of purchase.
Paid plans are billed in advance on a recurring subscription basis unless stated otherwise at checkout. Subscriptions renew automatically until canceled before the next renewal date.
Tremvio may use a merchant-of-record or payment provider to process checkout, collect payment, issue receipts, calculate taxes, and manage related billing operations. You authorize Tremvio and its billing providers to charge the payment method you provide for applicable subscription fees, taxes, and other properly due charges.
If payment fails, a charge is reversed, or an invoice remains overdue, Tremvio may suspend access to paid features until billing is resolved. Tremvio may also update pricing in the future and may provide notice before a price change applies to a future renewal where reasonably possible or legally required.
Refund eligibility, renewal handling, cancellation timing, tax treatment, and other billing procedures are described on the Refunds & Billing page, which forms part of these Terms & Conditions.
7. Third-party services and service changes
Tremvio may rely on third-party hosting, storage, billing, support, analytics, communications, monitoring, security, OCR, AI, or other infrastructure and service providers to operate the platform.
Tremvio may also offer links, integrations, or compatibility with third-party tools or services. Those third-party products are governed by the terms and policies of their own providers, not by these Terms & Conditions.
Tremvio may update, improve, modify, rename, restrict, discontinue, or replace any feature, workflow, export path, or integration at any time. Tremvio does not guarantee that any feature will remain available forever or that every document type or use case will remain supported.
Open-source software components included in or used by Tremvio remain subject to their applicable open-source licenses where required.
8. Confidentiality, privacy, and data processing
Tremvio treats non-public customer content as confidential and aims to limit access to it to personnel and providers who need that access to operate, secure, maintain, or support the service.
Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known, is independently developed without use of the disclosing party's confidential information, or must be disclosed by law or legal process.
Tremvio's handling of personal data for its own controller-side purposes, such as website operation, account administration, support, billing, analytics, abuse prevention, and legal compliance, is described in the Privacy Policy.
If Tremvio processes personal data contained in customer documents or outputs on your behalf, the processor-side terms are described in the Data Processing Addendum. Current provider categories relevant to service delivery are summarized on the Subprocessors page.
Tremvio uses reasonable administrative, technical, and organizational safeguards appropriate to the service, but no system can be guaranteed to be perfectly secure.
9. Intellectual property, feedback, and analytics
Tremvio and its website, software, interfaces, documentation, design elements, branding, and related materials remain the property of Tremvio or its licensors and are protected by applicable intellectual property laws.
Except for the limited right to use Tremvio under these Terms & Conditions, no ownership or other license rights are granted to you by implication, estoppel, or otherwise.
If you provide comments, ideas, bug reports, suggestions, or other feedback, Tremvio may use that feedback without restriction or compensation.
Tremvio may also generate and use aggregated, statistical, or de-identified service analytics that do not identify you or reveal your confidential content in order to operate, secure, improve, and analyze the service.
10. Disclaimers and product boundaries
To the maximum extent permitted by law, Tremvio is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory.
Tremvio does not warrant that the service will be uninterrupted, error-free, secure against every threat, or suitable for every workflow. Tremvio does not warrant that outputs will be complete, accurate, error-free, fit for a particular purpose, or compliant with every legal, tax, audit, regulatory, or accounting requirement that may apply to your use.
Tremvio is software only. It does not provide legal advice, tax advice, accounting advice, investment advice, managed compliance review, or another regulated professional service.
11. Limitation of liability
To the maximum extent permitted by law, Tremvio and its operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, expected savings, or data, arising out of or related to the service or these Terms & Conditions.
To the maximum extent permitted by law, Tremvio's aggregate liability for all claims arising out of or related to the service or these Terms & Conditions will not exceed the total amount you paid to Tremvio for the service during the 12 months before the event giving rise to the claim. If the claim relates only to a shorter paid period, that shorter period applies.
Nothing in these Terms & Conditions excludes or limits liability that cannot be excluded or limited under applicable law, including any non-waivable consumer rights that may apply to you.
12. Indemnity
You agree to defend, indemnify, and hold harmless Tremvio, its operator, affiliates, service providers, and personnel from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to your content, your lack of rights to submit or process it, your breach of these Terms & Conditions, your violation of applicable law, or your misuse of Tremvio.
13. Suspension, termination, and survival
You may stop using Tremvio at any time and may cancel paid subscriptions so they do not renew for the next billing cycle, subject to the billing terms that apply to your plan.
Tremvio may suspend, restrict, or terminate access immediately if reasonably necessary to address fraud, misuse, non-payment, a security issue, legal risk, or a material breach of these Terms & Conditions.
On termination, your right to use Tremvio ends. Content and account-related data may remain in backups, logs, support systems, billing records, or retained copies for security, compliance, incident response, dispute resolution, tax, fraud prevention, or legal reasons as described in the Privacy Policy or Data Processing Addendum.
Sections that by their nature should survive termination, including provisions on payment obligations, confidentiality, intellectual property, disclaimers, limitation of liability, indemnity, and general legal terms, will survive termination.
14. General legal terms
Tremvio and you are independent contracting parties. These Terms & Conditions do not create a partnership, joint venture, fiduciary relationship, agency relationship, or employment relationship between the parties.
You may not assign or transfer these Terms & Conditions without Tremvio's prior written consent. Tremvio may assign or transfer them in connection with an affiliate restructuring, financing, merger, acquisition, reorganization, or sale of assets.
Tremvio will not be liable for delay or failure caused by events outside its reasonable control, including failures of telecommunications, hosting, utilities, labor actions, governmental actions, or force majeure events.
If any provision of these Terms & Conditions is held unenforceable, the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of future enforcement. These Terms & Conditions constitute the entire agreement between you and Tremvio on the subject matter they cover unless a separate signed agreement applies.
Unless mandatory law says otherwise, these Terms & Conditions are governed by the laws of Estonia. Any dispute that cannot be resolved through good-faith discussion will be submitted to the competent courts associated with that governing law.
15. Contact
Questions about these Terms & Conditions can be sent to support@tremvio.com.
Tremvio is operated by Ksenoria OÜ, a private limited company registered in Estonia under registration code 17546111, with a registered address at Narva mnt 5, Tallinn, Harju maakond, Estonia 10117.